PRIVACY POLICY

In compliance with the provisions of the applicable state and European regulations on the protection of personal data, we inform you that the personal data that our clients, distributors, suppliers, contacts, potential clients and/or users may provide us (both referred to as the “ Users ”), either through the corresponding form on our website, or through the registration form as a registered user/distributor and/or customer or in the contact section (the “ Site ”), or through the sending an email to the address provided for this purpose through emails addressed to our professionals and/or by any other means of communication, they will be incorporated into a file owned and processed by CHARMEX INTERNACIONAL, SAU ( hereinafter CHARMEX ) domiciled at Calle Maresme number 103-105, CP 08019, in Barcelona, with CIF number A-60.363.355, whose services are " Wholesale sale of Audiovisual Products among which the sale, by way of example and non-limiting, projectors, LEDs, monitors, large LED screens, supports and connectivity and post-sale service and customer maintenance, among other services "and registered in the Mercantile Registry of Barcelona, volume 26,035, page 1, General Sec. , Sheet B 97.041, Prov. Barcelona, 1st entry , owner of the website www. charmex.net regulates the use of the Internet portal service www.charmex.net .

1. What is personal data and what data is processed

Personal data is any information that identifies or allows the identification of a natural person, such as name, surname, image, voice, postal address, email address, telephone number, official identity documents (NIF, DNI, Passport), etc. . and/or that is related to a natural person, such as their current account conditions, tastes, preferences, habits and behavior, the products or services they contract, etc.

All personal data will be processed:

1. Facilitated by the owner of the data and/or a legitimate person by any means of communication, either

• Through the web, through forms and/or sending emails.

• Through service order sheets or paper forms or devices collected by hand.

• Through the contracting of products and/or services.

• Through calls and visits from our sales representatives.

• Through WhatsApp.

• Through social networks such as Facebook, Twitter, LinkedIn and YouTube

• Through sponsorships and advertising campaigns in the Media, web banners, print advertising, press releases

• Through the web through E-commerce actions

• Through Events, congresses, conferences and/or tours organized by the company.

2. Those obtained when carrying out the activities and/or procedures derived from the previous actions.

3. Those obtained through the study and investigation of previous data.

CHARMEX will process the personal data of all those users, whether these are clients, potential clients, candidates, workers, supplier distributors or collaborators of CHARMEX .

Regarding the purposes of the treatment, we highlight the following:

1. Financial, economic, accounting and administration management.

2. Logistics management of products and services.

3. Commercial management, through the attention of our staff.

4. Sending of commercial information of interest, through digital means.

5. After-sales service of products and services.

Only those treatments that have a legal basis that is legitimate and comply at all times with the duty of information to users and other essential obligations in this matter will be carried out.

2. Responsible for the treatment

Personal data will be processed by CHARMEX .

They may also be processed by those external collaborators necessary to carry out the activity or treatment appropriate to the User and that CHARMEX hires as treatment manager, prior compliance with the legally required requirements, such as:

1. Computer services and hosting services and telecommunications networks.

2. Labor, accounting and/or legal management services.

3. Archiving, management and information destruction services.

4. Transport services.

5. Marketing and advertising services.

6. Event and conference organization services

7. Product repair and maintenance services

8. Companies of the Charmex group, among which we highlight the following companies: Charmex Internacional SAU, Charmex Financial Services SL, Charmex SA, Charmex Latinoamérica SAS, Versons 59 SL

1. Suppliers who request customer reports from us.

Likewise, you are informed that for the correct management of your personal data, CHARMEX uses international management platforms. In this sense, the user expressly, unequivocally, freely and voluntarily consents to the communication of data to these international platforms located in the United States of America (USA). Specifically, this data will be transferred to the platform: MailChimp and Google Drive . We inform you that these companies are authorized and certified by the Privacy Shield between the USA and the European Economic Area.

3. Consent and data collected

By providing CHARMEX with their requested personal data, the client, candidate, worker, distributor, supplier, collaborator, potential client, user and/or any other contact declares to have read and expressly accepted this Privacy Policy and, therefore, gives your free, specific, unequivocal and informed consent to CHARMEX so that it can process your personal data in accordance with what is provided herein.

Unless specifically stated otherwise, all the data that we request from our clients, candidates, workers, suppliers, collaborators, potential clients, users and/or any other contact in the forms available on the Site are mandatory.

The refusal to provide the mandatory data will mean the impossibility of meeting the specific request in question, nor of benefiting from the products and services of CHARMEX .

We ask you to notify us immediately of any changes to your data so that the information contained in our files is updated at all times and does not contain errors.

In this sense, client, candidate, worker, supplier, collaborator, potential client, user and/or any other contact (hereinafter User) states that the information and data provided to us are accurate, current and truthful. The user will be responsible, in any case, for the veracity of the data provided, CHARMEX reserving the right to exclude from the registered services any user who has provided false, vague or inaccurate data, without prejudice to other actions that proceed by law. . The user will be solely responsible in the event that he communicates false, inaccurate, incomplete or out-of-date data.

The user authorizes and voluntarily consents to the automated processing of their personal data, data which can be freely provided by the user through the Internet portal, email, telephone, SMS, fax and/or any other means of communication. equivalent.

The user is aware and accepts the terms established in the privacy policy of CHARMEX and hereby consents, expressly, freely and voluntarily, to the automated processing of their personal data, in the terms established in these clauses.

The user expressly and unequivocally consents and authorizes, and as such is responsible for, the sending of commercial communications and advertising offers and new products, promotions and/or services offered by CHARMEX for its users, customers and potential customers.

The user expressly, unequivocally, freely and voluntarily consents to being sent any commercial information in order to offer new products, offers, promotions, services and/or to improve CHARMEX services by any means, including electronic (email and mobile phone).

4. Purpose of processing and legal basis

The purpose of the treatment by CHARMEX is to manage the request made, including the attention to your queries and requests for information, as well as, where appropriate, the sale of the products, as well as the maintenance and management of the professional relationship. , commercial, and/or contractual that, where appropriate, you establish with any of our offices and/or professionals (the " Service/s").

The legal basis for the processing of your personal data by CHARMEX is based on:

1. In the consent of the client, potential client and/or user to the treatment described in this Privacy Policy.

1. In compliance with the provision of CHARMEX products requested by the client, potential client and/or user.

CHARMEX , undertakes that the files with personal data and the data communicated by its owner will be used for specific and specific purposes, especially for:

1. Management of the contractual and non-contractual relationship with the company.

2. Offering new products, services, promotions and promotional campaigns.

3. Sending commercial advertising, news or periodic information.

4. Management of incidents.

5. Possibility of maintaining the commercial relationship with you and of carrying out our professional activity with the greatest effectiveness.

6. Use your data as a communication channel with you, if necessary.

7. Manage the purchase of products, the projects commissioned and/or services offered by you and deliver the contracted products.

8. Carry out administrative and maintenance tasks of the services contracted by you.

1. Respond to your queries or requests

10. Proceed to the collection and billing of the products and projects contracted and/or acquired by you.

11. Get in touch with you to manage our services or to offer you different promotions through any means (telephone, mail, fax, SMS).

CHARMEX undertakes to notify the user in writing and in a reliable manner, of any expansion, modification or extension of the purposes and uses that will be given to the automated processing of the data provided by the user.

5. To whom we communicate your data

In order to offer the appropriate Service to the Client and manage the relationship with the same, CHARMEX hires the provision of services from certain companies to which, after complying with the legally required requirements, access to their personal data may be provided solely for the purposes of to be able to provide the Service.

Your personal data may be communicated to third parties, by way of example and not limitation, to the following service providers: “Transportation and delivery services for purchased products; Back Office services; administrative services; legal activity services; computer Services."

The communication of your data will be made whenever this communication responds to a need for the development, fulfillment of the obligations of CHARMEX and is limited to this purpose, it is necessary to maintain our business relationship with you, as well as it is mandatory, according to the cases.

In this way, your personal data may be communicated to third parties without your consent, provided that this communication responds to a need for the development, compliance and control of the professional relationship, and is limited to this purpose. The data may be communicated:

• To our bank for the collection of our invoices and verification of guarantees and sureties

• To the State Tax Administration Agency, for compliance with legal obligations.

• To our industrialists to repair any fault in the products or carry out their maintenance.

• To our lawyers and/or tax and commercial advisors, dedicated to the management of the fiscal, commercial and tax obligations of the company

• Computer services and hosting services and telecommunications networks.

• Archiving, management and information destruction services.

• Transport services.

• Marketing and advertising services.

• Event and conference organization services

• Product repair and maintenance services

• Companies of the Charmex group, among which we highlight the following companies: Charmex Internacional SAU, Charmex Latinoamérica SAS, Charmex SA, Versons 59 SL.

• Suppliers who request customer reports from us.

Likewise, you are informed that for the correct management of your personal data, CHARMEX uses international management platforms. In this sense, the user expressly, unequivocally, freely and voluntarily consents to the communication of data to these international platforms located in the United States of America (USA). Specifically, this data will be transferred to the platform: MailChimp and Google Drive . We inform you that these companies are authorized and certified by the Privacy Shield between the USA and the European Economic Area.


CHARMEX undertakes not to transfer or communicate any personal data provided by the user, other than those set forth herein, except for those cases in which it is necessary to improve the quality of the service, as well as all those public and/or private entities that request your data to either provide you with the due service or to comply with the Law and/or to comply with the administrative, police and/or judicial authorities.

CHARMEX will not transfer the personal data of the Users to any third party, other than those set forth herein, without first having informed and obtained the consent of the Users.

Where appropriate, all of them will maintain the same level of protection of your personal data as promised in this PRIVACY POLICY and/or mandatory compliance with the regulations on data protection or cybersecurity.

All these purposes are included in the contractual relationship contracted with CHARMEX . The owner of the data authorizes, expressly and unequivocally, freely and voluntarily, the transfer of the data object of treatment for these cases, committing CHARMEX , to request, expressly and in writing, a new authorization to the user, in the case of its assignment may be necessary for other purposes not contemplated in this clause.

Please notify us expressly of your express, free, voluntary and unequivocal intention not to communicate your data to this category of suppliers and/or to receive commercial and advertising information from CHARMEX by checking the corresponding box on the access or registration form or by sending a email to the following address: gdpr@charmex.net or a letter to the following address: Calle Maresme number 103-105, CP 08019, in Barcelona .

6. Sending information and commercial communications

CHARMEX informs users who request to receive information that their data will be collected and processed in order to send them information and news related to our activity and keep them informed of our activities and/or services, through communication channels (email, postal address, mobile phone) provided.

In the event that they do not wish to receive commercial communications, the User must indicate it in the corresponding tab provided for this purpose.

All our communications will be signed under the distinctive CHARMEX . If you detect any incident or fraud, please notify us so that we can take the necessary measures.

Likewise, we inform you that we will keep your personal data for the duration of the provision of the service and/or you do not revoke your consent. Once these periods have expired, the information will be destroyed safely and with all the guarantees of confidentiality.

7. Minors

CHARMEX may carry out treatments or provide services to minors under 18 years of age; as long as said services are contracted by their parents or guardians.

CHARMEX does not deliberately collect information from persons under 18 years of age, without the express written authorization of the minors' parents and/or guardians. Likewise, CHARMEX will provide the pertinent technical means in order to prevent minors from accessing the contracting of the services offered by CHARMEX , without the express consent of their parents or guardians.

If CHARMEX detects that a minor is using this website, the services offered by CHARMEX , it will proceed to cancel the information sent and notify the competent authority or body. For this, CHARMEX requests the collaboration of all Users, in the sense that, if any User detects the disclosure and/or use of any of these data, please notify them through the email provided, in order to proceed as corresponds.

8. International transfers of personal data

The Client's personal data will be stored in some CHARMEX servers located within the European Economic Area, so they will not be subject to any international transfer outside the European Economic Area.

Likewise, you are informed that for the correct management of your personal data, CHARMEX uses international management platforms. In this sense, the user expressly, unequivocally, freely and voluntarily consents to the communication of data to these international platforms located in the United States of America (USA). Specifically, this data will be transferred to the platform: MailChimp and Google Drive . We inform you that these companies are authorized and certified by the Privacy Shield between the USA and the European Economic Area.

In the event that you do not want your data to be processed by these companies, please contact us at the following email, gdpr@charmex.net , indicating your express wish that these data not be processed by these companies.

9. Obligation to provide personal data

Unless specifically stated otherwise, all the data requested from users in the forms are mandatory. The refusal to provide the mandatory data will mean the impossibility of meeting the specific request and/or provision of the services in question.

Likewise, the communication of any modification of the personal data of the users will be mandatory, so that the information contained is updated at all times and does not contain errors. In this sense, the user declares that the information and data provided are accurate, current and truthful.

10. Period of conservation of personal data

We will keep your personal data for the duration of the contractual relationship or, as the case may be, until you express your desire to delete your personal data from our file. From that moment, CHARMEX will keep your personal data blocked during the legal prescription periods, and in any case, for a period of 10 years by regulations for the prevention of money laundering and financing of terrorism. After the legal prescription periods have elapsed, we will destroy your personal data.

11. exercise of rights

The client, potential client and/or user can exercise their rights of access, rectification, deletion, limitation of treatment, opposition and the portability of their personal data, through a written communication providing a photocopy of ID addressed to the RESPONSIBLE in the following email: gdpr@charmex.net

CHARMEX informs users that they have the following rights:

1. Access : Allows the owner of the data to obtain information on whether CHARMEX is processing personal data that concerns them or not and, in such a case, the right to obtain information on their personal data submitted to treatment.

2. Rectification : It allows to correct errors and modify the data that turns out to be inaccurate or incomplete.

3. Deletion : Allows the data to be deleted and ceases to be processed by CHARMEX , unless there is a legal obligation to keep them and/or other legitimate reasons do not prevail for their treatment by CHARMEX accordingly. For example, when personal data is no longer necessary in relation to the purposes for which it was collected, the user may request that such data be deleted without undue delay.

4. Limitation : Under the legally established conditions, it allows data processing to be paralyzed, in such a way that CHARMEX prevents its processing in the future, which will only keep it for the exercise or defense of claims.

5. Opposition : In certain circumstances and for reasons related to their particular situation, users may oppose the processing of their data. CHARMEX will stop processing the data, except for prevailing legitimate reasons, or the exercise or defense of possible claims.

6. Portability : Allows the interested party to receive their personal data and be able to transmit them directly to another person in charge in a structured, commonly used and readable format.

12. Claim before a control authority

The Client is informed that he has the right to file a claim with the Spanish Agency for Data Protection ( www.aepd.es ) as the control authority, in case he considers that CHARMEX has not processed his personal data in accordance with the applicable regulations. regarding the protection of personal data.

13. Security

CHARMEX undertakes to adopt the security measures of a technical and organizational nature established by regulation that guarantee the security of the Client's personal data and prevent its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, all in accordance with the provisions of the applicable regulations.

CHARMEX also guarantees the confidentiality of the communications carried out with the user, as well as the due and diligent treatment of the personal data provided by the user.

CHARMEX undertakes not to reveal any confidential information, nor to inform about any data subject to treatment, except in cases in which the regulations expressly require it or when they are required by the competent public authorities in accordance with the legal provisions and regulations applicable to the case.

CHARMEX informs that it has adopted all the technical means at its disposal to avoid the loss, misuse, alteration, unauthorized access and/or theft of personal data that the user has provided through the website.

14. CHARMEX transfer of third-party data

In the event that the client, candidate, worker, distributor, supplier, collaborator, potential client, user and/or any other contact communicates personal data of third parties to CHARMEX , the user declares that they have previously obtained their express and unequivocal consent from the themselves, which have been obtained legally and with the due authorizations from their legitimate owners and/or agents and under their full responsibility to be able to assign them to CHARMEX . In the case of not having requested the express consent, CHARMEX is not responsible for the claims of these third parties.

In the same way, the client, candidate, worker, distributor, supplier, collaborator, potential client, user and/or any other contact is responsible for updating them and/or for any claim and/or sanction of third parties against CHARMEX for the use of the information provided by the Client of these data from third parties.

15. Changes to our privacy policy

CHARMEX may update this Privacy Policy at any time. An updated version of this Privacy Policy will always be available on the Platform and/or on our platforms. If these changes affect purposes not provided for in this Privacy Policy, we will inform you, sufficiently in advance, of this subsequent processing by email (to the last address provided), so that, where appropriate, you can exercise the rights you deem appropriate and recognizes the applicable regulations.